News
Qantas to pay A$105 million to settle class action on flight credits
March 16th 2026
Qantas Airways has agreed to pay A$105 million (US$73 million) to settle a class action brought against the company alleging it breached its contractual obligations regarding refunds to customers for cancelled flights between 1 January 2020 and 1 November 2022 due to the COVID-19 pandemic. Read More » The terms of settlement, which require Federal Court of Australia approval, includes no admission of liability from Qantas. Echo Law, which brought the class action, had alleged Qantas failed to provide cash refunds or failed to provide refunds in a timely manner for cancelled flights and instead provided travel credits, as well as engaged in misleading or deceptive conduct by misleading customers about their rights on canceled flights. It further alleged Qantas "unlawfully benefited from customers by holding for years a very significant amount of customer funds that ought to have been refunded". Qantas said it had made a provision for this legal action in its financial accounts, with payments expected to be made in the July to December 2026 period. The provision in the accounts was A$55 million.
